TERMS & CONDITIONS

Vigilant Chauffeur Services Ltd

(trading as Vchauffeur)

The terms and conditions hereunder will have been agreed to by you (the Client) prior to booking and bind you (the Client) to the hire from us (Vchauffeur) of a driver and/or vehicle.

Quotations

  • Quotes are given based upon the information provided: changes to the Client’s itinerary should be notified in a timely manner to allow for an updated quotation

  • Quotes are valid for 28 days from date given and remain subject to availability

  • Quotes do not include payment of tolls, ferry charges, unforeseen parking fees, accommodation or admission charges to attractions

Booking

  • Vchauffeur will accept only one Client* per day

  • The Client must confirm the booking request by email to Vchauffeur

  • Vchauffeur will confirm bookings to the Client by email

  • Vchauffeur’s services remain flexible up to the point of delivery so as to meet the Client’s needs (additional costs may be accrued)

Payment

  • A 30% deposit is required at the time a booking is confirmed. The balance of the cost of the trip must be paid prior to 70 days of date of first pick up. If the booking is received and confirmed within 70 days of first pick up, full payment must be made

  • Changes to the agreed itinerary, which incur additional costs, will be charged separately

  • Electronic bank transfer payments should be paid to the account detailed in correspondence

  • Corporate accounts are accepted with settlement to be received within 30 days of the invoice date

  • Account payments made outside this term will be subject to a 10% surcharge

Cancellation

  • Cancellation within 48 hours of a confirmed journey will incur 100% of the agreed cost

  • Cancellation between 2 and 7 days of a confirmed journey will incur 75% of the agreed cost

  • Cancellation between 7 days and 30 days of a confirmed journey will incur 50% of the agreed cost

  • Notification of a cancellation must be made by the Client by email to enquiries@vchauffeur.com

Terms

  • Vchauffeur will make every effort to ensure punctuality, however it must be understood that we cannot accept responsibility for delays caused by circumstances outside our control

  • If your departure from an airport is by means of a private aircraft, we will remain flexible to your requirements. For scheduled airport departures we suggest the Client plans to arrive a minimum of 90 minutes prior to departure and for rail travel 30 minutes prior to departure.

  • Vchauffeur accept no responsibility for any missed flights, trains or other connections however caused

  • Vchauffeur will adhere to all traffic and parking laws

  • Any penalty charges incurred as a result of the direct instruction of the Client will be recoverable from the Client

  • Vchauffeur maintains a strict no smoking/vaping policy and no consumption of alcohol on board the vehicle

  • Where damage or costs associated with damage to our vehicle, caused by the Client, either deliberately or accidentally, repairs will be performed by an organisation of our choice and the costs will be recoverable from the Client. This may include costs associated with the vehicle being inoperable such as hire of replacement vehicles

  • Drivers will travel the most appropriate route unless instructed otherwise by the Client

  • In the unlikely event of a break-down or an accident making our vehicle unserviceable, Vchauffeur reserve the right to provide a replacement vehicle which may not be of a similar standard. We will however make every effort to do so.

  • All property of the Client/passengers are carried at their own risk

  • Any property of a Client/passenger inadvertently left in the vehicle will be returned as soon as reasonably practicable but may incur additional costs

  • Vchauffeur/their drivers reserve the right to refuse service to any person they consider presents a danger or hinderance to other passengers, the driver or other road users. These circumstances may result in the matter being treated as a cancellation for charging purposes

  • By supplying your email address and/or telephone number you authorise Vchauffeur to contact you by these means. We undertake not to share these details without your express permission.

Insurance

  • Vchauffeur have full comprehensive insurance with passenger liability cover.

Complaints

We trust this is unlikely however should it be necessary please do so, by email, as soon as possible to enquiries@vchauffeur.com. This will allow us to address your concerns more quickly.

 

Should you be unclear as to any of the above please do not hesitate to contact us for clarification using the above e-mail address.

 

Nothing contained in these Terms & Conditions affects the Statutory Rights of the Client.

*One client refers to one booking – there can be multiple passengers

© 2020. Vchauffeur is a trading name of Vigilant Chauffeur Services Ltd which is a company registered in Scotland (company number SC653613).

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